Please read our FAQ before sending us a message.

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What are the shipping fees for purchases made on the Glamorocco online store?

Catering to global needs, our Priority and Express shipment services span across the world, ensuring swift delivery to your doorstep. Shipping costs are meticulously tailored to match the weight of your package and the destination country, guaranteeing fair and transparent pricing for all orders.

Which payment methods are accepted in the online shop, and how secure is shopping in the online shop?

Glamorocco processes payments using PayPal and Stripe payment gateways. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously; all payments are verified by Stripe to prevent fraud.

How long will delivery take?

Please allow 7–30 business days for your items to be delivered. Occasionally delays are caused by the destination country’s customs department, in which case Glamorocco is not responsible for delays. These times vary, and your order may arrive sooner, but this is the average.It depends on what you purchased and if it is the holiday season.

Can I return an item?

Absolutely. We offer a 30-day refund period from the date you receive your parcel. Read our refund policy page for more information. If you are unhappy with your order, we encourage you to email us directly on our website so we may resolve your issue with the product.

Do I cancel my order?

Your order begins processing immediately after you click “Place Your Order” on the “Confirm and Submit” page. The processing time is about 1-2 days. During this time, we can cancel your order, but after we send the package away, we cannot cancel it for you.

Wrong or faulty item?

If you find that there is a fault with an item or the wrong item you have received, please let us know right away through our customer service at [email protected]. Please include as many details, including photos, as possible about the order and the problem with the items, and we will find a decent way to solve this for you.